Sorry to hear about your dissatisfaction with our service, however we are specialised in producing premium furniture and has nothing to do with shippers. However we do care how the desk is delivered. For this reason the desk comes crated for maximum protection. This is essential for the safe delivery. Once you open the crate, boxes inside are small and can be carried easily.
Shippers are not obliged to deliver your order inside your building or apartment especially in a Pandemic situation, which is clearly indicated here. https://www.studiodesk.net/shipping-and-returns-information/
Just a short reminder, Shipping is free for all orders over 1600$ so you didn't have to pay for it.
StudioDesk Team