The desk is delivered in a wood palet and each part is perfectly wrapped.
The step by step video to build the desk is overall clear. There is one step that is unclear is when you need to fix the padded armrest as there are no starter holes so I was unsure if I had to drill trought the desk or not...and actually I had to.
On the 10th of May, I called the customer service because I was missing the cage nut for the center shelf.
The person on the phone understood my problem quickly, apologize for the inconvenience and promise to send me the cage nut by post asap...unfortunately I'm still waiting for them and I had to go to a shop to buy some.
Regarding the desk itself, it is of high quality, nice design and well tought as expected.
I'm an happy customer and will have probably given a 5 stars if I didn't have the issue with the cage nuts missing and not sent after talking to the customer service.