Perfect delivery perfect desk. Exactly what I envisioned!
I bought this desk because it IS the best. However, NOTHING else about the purchase was acceptable. This is so poorly executed service from Studio Desk, that they have NEVER contacted me to make ANYTHING RIGHT (things that are required from THEM to provide... and I've written them only to have my stuff deleted). There are 40mm long screws that are REQUIRED that are not in the package, or even the checklist that they include. I had to go find the screws at a hardware store in order to continue assembly. And the bar that supports the back of the desk was the wrong one, and I had to figure out how to get the same result with what I had. I spent far too much money to be treated the way I was (no, they NEVER contacted me until I made a stink about not having recieved my desk even after their customer service agent told me that the order was COMPLETE). If nature strikes, and I lose my desk in a natural disaster... rest assured, I WILL NOT buy from here again (fool me once shame on YOU. fool me twice...). Since I'm in the music industry, I'm going to ensure that WORD OF MOUTH is still functioning and will spread the word about investing in something OTHER than this strictly because fo the experience, and my Channels (facebook, youtube, etc) will carry the full story. I'm disappointed on their LACK of caring that drives this review!
Thank you for your review. We are sorry to hear about your bad experience even though we tried our best to provide the answers and solutions for you. We gave you an estimated date of shipping and we did ship the desk at that time so there was no delay. On our end, the Complete order means, we shipped it out from our warehouse. We answered your email and told you your desk was on the way and provided a tracking number. I really don't understand what we did wrong here. I answered your emails personally. If you send some other emails or messages somewhere else, please let us know where, because apparently, it was not the right address.
Regarding the issues with delivery that you addressed, we are really sorry but this is the shipper's part. We can sincerely apologize and take your complaint into consideration and let the shipper know about this. But unfortunately, this part of the process is not in our hands, but in the shipper's hands.
All the hardware parts are listed in the PDF manual (we sent you a link to the manuals). In case something was missing, you could inform us right away and we would send you the missing parts or refund you the costs that you had with it, as we always do.
As we shipped your desk in time, answered your phone call and your emails, we are really sorry that you feel this way. When problems are addressed, we always try to solve them in the best way for the customer. We have lots of satisfied customers all around the world and we are sorry that we didn't meet your expectations.
Wishing you a lot of success!