In January of this year I purchased an all black PRO LINE SL Desk with the additional swivel speaker stands from Studiodesk online. When the desk arrived I was amazed at the build quality and the sturdiness of the entire desk. To say it was absolutely beautiful would be the grossest of understatement. This desk is a work of art and has been meticulously designed by people that know how a studio desk should be crafted.
Anyway there was one problem, the $400.00+ speaker stands that I ordered were not included in the delivery. I don't want to rehash the emails and the calls except to say that not once were my calls or emails met with anything other than an employee that was listening to what I was saying with a caring and thoughtful respect for the situation and a genuine desire to resolve the issue to my satisfaction.
Both the company and I tried to arrive at a place where we were both happy and that happened this week. After being in direct communication with Danny (the owner) I was sent a set of black V Tower speaker stands that match my Proline SL desk perfectly. Now I have to admit this was one of the first suggestions the company presented to me in January and I declined the offer because of space considerations, I was wrong, they fit perfectly. When I received the Black V Tower stands again I was amazed at the absolute beauty and build quality. I set them up and knew instantly that they would be more than capable of supporting the weight of the new Adam A77X speakers I had just purchased. I am very happy.
I want to finish up by saying I buy lots of stuff online and sometimes fall prey to the hype of the ad and reviews, but not with this company, They are in business to be successful, to make the best product on the market, which they do, and to support their customers with an attitude that from the start says "if we messed up tell us what we can do to fix it" - and they do. I want to mention they immediately refunded my money for the original speaker stands that were ordered., and I want to thank Danny and his staff for working through this stressful time to resolve this issue.
In closing, I just want anyone that is considering buying a desk or any of Studiodesk's products to know that this company and it's people have lots to be proud of, they make a great product and they back it up with maximum effort to make sure the customer is happy. Thanks again to Danny and his staff for not giving up on a frustrated customer. PS: I will not have a problem if Studiodesk removes my original one star review from your website.
thank you for taking your time to write your revision. Yes, customer satisfaction is our imperative and I am glad we came to the solution accaptable for you. Enjoy your desk to the fullest.
This desk is a dream come true. Thank you for making it so beautiful Studio Desk. Perfect for creating Magic!
Perfect Desk for Producing Music. Its just perfect for me. I love the design.