Perfect Desk for Producing Music. Its just perfect for me. I love the design.
I wanted the PRO LINE SL Desk all Blackdesk . I ordered the desk, the swivel speaker stands and the extra under desk racks because the website indicated they were all available for this desk in black. and it arrived without the $400.00 plus speaker swivel stands to mount to the left and right side top of the desk. I called the company and was initially told the girl that oversees this process was supposed to call me to say you can't get the speakers stands --- do you still want the desk ? She did not call. I had many calls trying reconcile this issue and was told that I couldn't get those stands because they were only available in Europe but that they would send them to me next month ??? At that point I had all the parts open and reviewed instructions and realized that to incorporate the stands that I was to receive the next month I couldn't put the desk together now and would have to wait to receive the stands, I had my entire studio pulled apart and my living room was full of equipment. (28 pieces of outboard gear) But then my biggest surprise happened, upon closer inspection of the desk I was sent I realized that there were no holes for the speaker braces I was going to wait a month to get. This was the last straw for me, I called the company told them to cancel the speaker stands and refund my account asap, which they did. I am still working through this process to get the (correct for me) setup for my monitors/speakers in place. Don't get me wrong the desk is a wonderful piece of equipment and very well built, but it isn't the desk I ordered or was shown on the website and I am the only one still dealing with this problem since January of 2021. I have received 3 different requests to respond to this survey and finally decided to clear the air. Studio Desk makes a wonderful product, I have nothing bad to say about that, But I planned for this desk for three months and because I was told some guy in Europe made a special request for those stands the website was changed to indicate they were available to customers in the USA when they were not! I knew right where I wanted my new monitors to sit and because of this I haven't been able to realize this and therefore haven't been able to really enjoy the desk. If this woman had called me and let me know I couldn't get the speaker stands that mount on top of the desk I would have chosen the other desk that has flat shelves for monitor placement on each side, but she never informed me with a phone call. this desk cost over $3,000.00 and it isn't the desk I should have received because of a phone call that didn't come.
You've been heard. We are trully sorry for missunderstanding and confusion. Ordering item which is out from stock in the USA is always a problem especialy in Corona situation when shipping fall appart all arround the world. Trying to solve this problem in your favor. You'll hear from our customers care personel.
Swivel shelves are new addition to PRO LINE SL series. It appears that you received the desk from the previous series when this option was not offered. We will do our best to make things work for you.